How Element 82 Uses AI to Power Our Knowledge Base
At Element 82, we pride ourselves on delivering accurate, useful, and easy-to-understand technical support for all things DC power. Whether you're working with renewables, automotive systems, RVs, motorsport applications or aviation setups, the right advice can save time, money, and frustration.
To make sure we're always providing the best answers, we've trained an AI assistant using years of our own real-world experience, technical documents, product information, and customer Q&A. This isn't your standard AI chatbot — we've tailored it with our terminology, industry context, and the way we talk and explain things to customers in New Zealand and beyond.
We’ve uploaded and fine-tuned it with content from hundreds of articles, datasheets, manuals, and support tickets to ensure that when we use it, it understands both the purpose and the practical application behind every answer. It’s not just about theory — it’s about helping people find the root cause of an issue and get the right solution.
Every new article on our website is now written with the help of this AI agent. It helps ensure consistency across our content, while still leaving the final words and real-world insights to us. Shown by the fact we just removed a whole bunch of AI waffle out right here. AI thinks of itself as the only way forward, we see it as a tool.
We're using technology to scale our knowledge, not replace it. The AI doesn't know what we don’t teach it — but thanks to the depth of our content and experience, it's now a powerful tool for delivering even better support.